For any order placed online, you have 14 calendar days to return one or more items: your refund will be made within 14 days of receipt or deposit of your package.
1 - PREPARE YOUR PARCEL :
Place the items to be returned in their original packaging. They must be new, unworn and unwashed!
2 - FILL IN YOUR RETURN FORM :
After having printed and completed your return form, slip it into your parcel: this step is essential so that we can identify you! These documents are available in your Make My Lemonade account, under "Returns".
3 - GO TO THE POST OFFICE :
- If you have had your order delivered in Metropolitan France - The return costs are fixed at 5€ per order: just download your pre-paid Colissimo Retour label at the same time as your return voucher, stick it on your package and drop it off at the post office. Don't forget to keep your proof of deposit! The processing fee will then be deducted from your refund and confirmed by email.
Remember to keep your proof of deposit until the return is completed!
- If you have had your package delivered abroad - Returns are at your own expense: Send us your package to the following address: Make My Lemonade 59-61 Quai de Valmy, 75010 PARIS, France. Don't forget to keep your proof of delivery!
- If you had your order delivered to the store - Simply return your order directly to the store! We welcome you Monday to Saturday from 11h to 20h and Sunday from 11h to 19h at 61 Quai de Valmy, 75010 - PARIS.
To save time, remember to print your return voucher before your visit. :)
WARNING, orders from LEMON NIGHT are not eligible for a return in the shop but only by post thanks to the Colissimo prepaid label, available on your customer area.